thbet Privacy Policy

1. Introduction

Welcome to thbet, Bangladesh's trusted online betting and casino platform. We are committed to protecting the personal information of every player who registers, deposits, plays, or interacts with our platform. This Privacy Policy describes the types of information we collect, the purposes for which we use it, the parties with whom we may share it, and the measures we take to keep it safe.

By accessing or using any part of the thbet website, mobile-optimised platform, or associated services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team at [email protected].

2. Information We Collect

When you create an account, deposit funds, place bets, or contact our support team, thbet may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number, and copies of government-issued identification documents required for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city, district, Bangladesh division).
• Financial information: bKash, Nagad, Rocket, or Upay account references, transaction history, deposit amounts in BDT, and withdrawal records — all handled with strict security protocols.
• Technical information: IP address, device type, operating system, browser type, session timestamps, and platform usage patterns collected automatically when you use our services.
• Behavioural information: game preferences, betting history, wagering patterns, session duration, frequency of play, and responsible gaming indicators used to monitor player welfare.

We collect this information either directly from you when you voluntarily provide it during registration or gameplay, or automatically through our platform's technical systems. We do not collect sensitive personal information such as biometric data or political opinions.

3. How We Use Your Information

thbet processes personal data only for lawful, specified, and transparent purposes. We use the information we collect to:

• Account management and verification: create and maintain your player account, verify your identity through KYC procedures, and confirm your eligibility to use the platform (players must be 21 years or older).
• Transaction processing: facilitate deposits in BDT via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and process withdrawal requests accurately and on time.
• Personalisation and platform improvement: tailor game recommendations, bonus offers, and user interface elements to match your preferences and improve your overall experience on the platform.
• Fraud prevention and security: detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other unlawful conduct that could harm players or the integrity of the platform.
• Customer support: respond to queries, complaints, and disputes submitted through our support email or live chat channels, and maintain records of communications for quality assurance.
• Responsible gaming monitoring: track wagering patterns and platform usage to identify players who may be at risk of problem gambling, and proactively offer responsible gaming tools such as deposit limits or self-exclusion.

4. Cookies and Tracking Technologies

thbet uses cookies, pixel tags, and similar tracking technologies to operate the platform efficiently and improve user experience. Cookies are small text files stored on your device that help us recognise returning visitors, maintain login sessions, remember language preferences, and analyse how pages are used so we can optimise performance.

We use strictly necessary cookies (essential for the platform to function), analytical cookies (to understand aggregate usage patterns), and preference cookies (to remember your settings). We do not serve third-party advertising cookies. You may adjust your cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly.

5. Data Sharing and Disclosure

thbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist with payment processing (bKash, Nagad), identity verification, fraud detection, and platform analytics, all bound by strict data processing agreements.
• Legal obligations: when required to disclose information by applicable law, court order, or regulatory authority to comply with anti-money laundering (AML) or Know Your Customer (KYC) obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to equivalent privacy protections and prior notice to you.

In all cases, we require recipients to handle your personal information with at least the same standard of protection that thbet applies. We do not transfer personal data to countries that do not provide an adequate level of data protection without appropriate safeguards in place.

6. Payment Data and Financial Security

All financial transactions on the thbet platform are processed through encrypted channels. We integrate with locally-trusted payment gateways including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other established Bangladeshi financial institutions. Transaction data such as amounts, timestamps, and reference numbers are retained to support dispute resolution, fraud investigation, and regulatory compliance.

We do not store full card numbers, PINs, or mobile banking passwords on our servers. Payment credentials are tokenised and handled by PCI-DSS compliant processors. If you believe there has been any unauthorised activity on your account, contact our support team immediately at [email protected].

7. Data Retention

thbet retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. Account information is generally retained for the duration of the player relationship and for a defined period thereafter in accordance with applicable obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Your Rights

As a user of the thbet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: under certain conditions, you may request that we delete your personal data. Please note that we may retain some data as required by law or for legitimate business purposes such as fraud prevention.
• Right to restrict processing: you may request that we limit the way in which we process your personal data in circumstances where you contest its accuracy or object to its use.

We will respond to all legitimate data rights requests within a reasonable timeframe. We may require identity verification before processing requests to protect against unauthorised access.

9. Security Measures

thbet implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers, and sensitive data at rest is stored using advanced encryption standards.

Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis and is governed by strict internal policies. We conduct periodic security audits and staff training to maintain the highest standards of data protection. Despite these measures, no system is entirely immune to risk. We encourage you to use a strong, unique password for your thbet account and to contact us immediately if you suspect any breach.

10. Children's Privacy

thbet is an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform. If we become aware that we have inadvertently collected data from a person under 21 years of age, we will take immediate steps to delete that data from our records. If you believe a minor has registered on our platform, please contact [email protected] immediately.

11. Changes to This Privacy Policy

thbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the 'Last Updated' date at the top of this document. We encourage you to review this policy periodically. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how thbet handles your personal data, we encourage you to reach out to our dedicated support team. We are committed to addressing your enquiries promptly and transparently.

You can contact us by email at [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.